FAQs
Do you accept my insurance?
We are in-network with most major insurance companies and Georgia Medicaid along with Georgia Amerigroup and Caresource. We are not in-network providers for Wellcare, Peachstate, Kaiser, Humana, Ambetter or Medishare. As a courtesy we will bill all private insurance and parent will be responsible for any non-covered charges. We also have special private pay rates for services.
What if I don't have insurance?
We offer special private pay rates for services along with a greater discount if you agree to pay for bulk services.
What do I do if I think my child needs services?
It is always best to discuss any of your concerns about your child’s development with your child’s pediatrician. At that time, you may ask if they feel that an Occupational, Physical or Speech therapy evaluation would be appropriate. It is helpful to let them know that you would like to be referred to Tender Ones Therapy Services for the evaluation. The pediatrician will typically fax us a referral of hand one to the parent. In the state of Georgia, a referral is required if the child has any form of Medicaid. If not, you are always welcome to contact TOTS directly.
What can I expect at my child's first appointment?
Your child’s first appointment will be an evaluation. This includes standardized testing, discussion of your concerns regarding your child’s development/current level of function, and an observation of your child engaging in various activities. A brief tour of the facility will be given as well. Recommendations for frequency of therapy will be given at the end of the session.
What should I do to prepare for my child's upcoming evaluation?
When your child’s evaluation is scheduled, you should receive an email with a welcome letter and link to TOTS patient dashboard. Here you can enter your child’s pediatric medical history, insurance information and upload identification and insurance cards. You will also be able to view any upcoming appointments and message the office if needed with any questions. This information should all be filled out prior to your child’s evaluation so the therapist can spend time discussing your concerns and not just asking prior medical information. If your child has any form of Medicaid, we will need a copy of your child’s IFSP (if receiving services through BCW) or IEP (if receiving school services). We will also need their newborn hearing screening if under 3 years old. If receiving speech and they are over 3 years old, we will need a new hearing screening. You can contact your pediatrician to schedule the hearing screening. All these documents can be uploaded to the patient dashboard. If you choose to bring these documents please arrive at least 15 minutes prior to your child’s appointment to process these prior to the evaluation. If you choose to complete documentation on our IPAD at the office, please arrive 30 minutes prior to the appointment.
Will my child see the same therapist every time?
We typically suggest that ongoing treatment be conducted with the same therapist to encourage rapport and maximize progress in therapy; however, there are some instances in which scheduling makes this difficult, or it is in the child’s best interest to work with different therapists.
What should my child wear?
Your child should wear something comfortable that is easy to move in. Supportive or closed toed shoes are preferred as sessions are typically very active.
Do I need to stay for my child's appointment?
For the safety of our patients and staff, we recommend that parents or caregivers wait in the waiting room or their car.
How long are the sessions?
Sessions are scheduled on the hour for physical therapy and occupational therapy and every half hour for speech therapy. Speech sessions will typically last 25 minutes and OT and PT sessions will typically last around 50 minutes in order for the therapist to have time to discuss the session with the parent.
What special programs do you offer?
We currently offer a variety of intensive programs including physical therapy, feeding, and CIMT. We also offer paddleboarding sessions over the summer as well as paddleboarding camps.
What is your Covid-19 policy?
The CDC is no longer recommending that people exposed to COVID 19 quarantine. TOTS employees, patients, and family members who have a known exposure are no longer required to quarantine and are thus able to come to the office.
TOTS staff, patients, and parents may wear masks at their discretion. If a parent prefers a clinician to wear a mask, the parent can notify the front office or the clinician and the clinician will wear a mask for the session.